01. PRODUCT & USAGE
Q: What devices can I charge with Snapcore power banks?
A: Our high-output power banks are designed to charge smartphones, tablets, laptops, cameras, and other USB-powered devices — including MacBooks and USB-C laptops.
Q: Is the Core Cam waterproof?
A: The Core Cam comes with a dedicated waterproof case, making it suitable for water sports, swimming, and rain. The camera itself should always be used with the case when near water.
Q: How do I transfer videos from the Core Cam to my phone or computer?
A: You can connect via WiFi to the Snapcore mobile app or use the included data cable to transfer files directly to your PC or laptop.
Q: How long does the battery last on the Core Cam?
A: Battery life varies by use, but you can expect around 90 to 120 minutes of recording on a full charge.
02. SHIPPING & DELIVERY
Q: How long does delivery take?
A:
1–3 business days
5–10 business days
Q: Do you offer free shipping?
A: Yes, orders over AED 150 receive free shipping in the UAE. Orders below AED 150 incur a flat shipping fee.
03. ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept major credit/debit cards, Apple Pay, Google Pay, and Cash on Delivery (UAE only).
Q: Can I change or cancel my order after placing it?
A: Please contact us within 2 hours of placing your order. After processing begins, changes may not be possible.
04. RETURNS & WARRANTY
Q: What is your return policy?
A: You can return unused items within 7 days of delivery. Products must be in original packaging with all accessories included. Learn more on our Return Policy page.
Q: Do your products have a warranty?
A: Yes, all Snapcore products come with a 1-year limited warranty covering manufacturing defects.